jaba9's Privacy Policy
This policy transparently explains in detail how your personal information is collected, used, and kept secure.
Introduction & Scope of Policy
jaba9 is a trusted online casino and betting platform in Bangladesh. We place the highest importance on the privacy of our users. This Privacy Policy ("Policy") explains how jaba9 collects your personal information, how it is processed, and how it is kept secure.
Who This Policy Applies To
This policy applies to all users of the jaba9 platform — those who visit our website, create an account, play games, or use any of our services. By using our site, you are considered to have automatically accepted the terms of this policy.
This policy may be updated from time to time. If there are significant changes, we will post a notice on our platform. Continued use of the site after any changes will indicate that you have accepted the revised policy.
What Information We Collect
jaba9 only collects information that is necessary to provide our services. We avoid collecting unnecessary or excessive information.
Information You Provide Directly
When registering an account or using our services, you may provide us with the following information:
- Full name and username
- Email address and mobile number
- Date of birth (for age verification)
- Payment information (bKash, Nagad, Rocket account details)
- Identity verification documents (national ID card, etc.)
Automatically Collected Information
When you use our platform, some information is collected automatically:
- IP address and device type
- Browser type and version
- Time spent on the site and pages visited
- Gaming activity and betting history
- Login time and session data
- Cookies and similar tracking technologies
Why We Use Your Information
jaba9 uses your information only for legitimate and specific purposes. Those purposes are detailed below.
Service Delivery & Operations
- To create and manage your account
- To process transactions and confirm deposits and withdrawals
- To provide information about gaming services and bonuses
- To ensure 24/7 customer support
- To resolve technical issues
Security & Compliance
- Identity verification and age confirmation (for users aged 21+ only)
- To prevent fraud, money laundering, and illegal activity
- To ensure account security and prevent unauthorized access
- To comply with responsible gaming policies
- To meet legal obligations
Improvement & Personalization
- To improve platform performance and user experience
- To recommend games based on your preferences
- To send relevant promotional information (if you have given consent)
- To analyze usage patterns and make services more effective
Sharing Information with Third Parties
jaba9 never sells your personal information to third parties. However, sharing information may be necessary in the limited circumstances below.
Payment Processors
The necessary information is shared with payment service providers such as bKash, Nagad, and Rocket to complete transactions. These organizations are governed by their own privacy policies.
Technology Partners
Only the necessary and minimum information is shared with game software providers (such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi, etc.) and technology service providers.
Legal Authorities
Information may be disclosed where required to comply with valid legal directives, court orders, or regulatory obligations.
Cookies & Tracking Technologies
jaba9 uses cookies and similar technologies to ensure the functionality of our platform and to improve user experience.
Essential Cookies
These cookies are indispensable for the core functions of the site. Without them, login sessions, cart, and security features will not work properly. There is no option to disable them.
Analytics Cookies
These cookies help us understand how users are using the site. We use this information to improve site services. They can be disabled through your browser settings.
Functional Cookies
These help remember your preferences, such as language selection, display settings, and so on. Disabling these cookies may cause some features to not work properly.
Cookie Controls
You can delete cookies or stop accepting new cookies at any time through your browser settings. However, this may limit some functionality of the site.
Data Security Measures
jaba9 applies industry-standard security measures to keep your information secure. We believe every user's information deserves the highest level of protection.
Technical Security Measures
- SSL/TLS encryption technology is used for all data transfers
- Stored data is kept in encrypted databases
- Regular security audits and risk assessments are conducted
- Two-Factor Authentication is available
- Continuous monitoring is in place to detect unauthorized access
Organizational Security Measures
- Only authorized staff have access to user information
- All staff receive training on data protection
- Data access is monitored and controlled
- A plan is in place to respond quickly in the event of a data breach
Data Retention & Duration
Retention Policy
jaba9 retains your personal information for as long as it is needed to provide services, or as required to meet legal obligations. Even after an account is closed, some information may be retained for a specified period for legal, regulatory, or accounting purposes.
Financial transaction records and identity verification documents are retained for a specified number of years in accordance with the relevant regulatory framework. After this period, the information is securely deleted or anonymized.
Your Rights
As a user of the jaba9 platform, you have several important rights regarding your own personal information.
Access
You have the right to receive a copy of the information collected from you. Upon request, we will provide the information within a reasonable time.
Right to Rectification
If the information we hold about you is incorrect or incomplete, you can request that it be corrected or updated.
Right to Erasure
In certain circumstances, you may request that your personal information be deleted, subject to legal obligations.
Right to Restrict Processing
In certain cases, you may request that the processing of your information be restricted.
Data Portability
You have the right to receive your personal information in an accessible digital format.
Right to Object
You have the right to object to marketing communications or certain types of data processing.
How to Exercise Your Rights
To exercise any of the rights mentioned above, please contact our support team. We will process your request as quickly as possible. In some cases, identity verification may be required to ensure the request is being made by the correct person.
Protection of Minors
Age Policy
jaba9 is for individuals aged 21 and above only. We do not knowingly collect information from minors. An age verification process is in place at the time of account registration.
If we are informed that information from a minor has been collected by mistake, we will immediately delete that information and close the associated account. Parents or guardians can contact our support team regarding this matter.
International Data Transfers
International Transfer Policy
To provide jaba9's services, your information may in some cases be stored or processed on servers located in other countries. In such cases, we ensure that the standard of data protection is adequate and consistent with this policy.
For data transfers, we ensure appropriate contractual safeguards and technical measures are in place so that your information remains secure at all times.
Policy Changes & Updates
Update Process
jaba9 periodically reviews this privacy policy and updates it as needed. It may be revised due to service improvements, legal changes, or changes in business operations.
For significant changes, we will display a notice on the platform and/or notify you at your registered email address. Continued use of the site after any changes will be considered acceptance of the updated policy.
The date of the most recent revision will be noted at the top of this page. We recommend that you read this policy regularly.
Have Questions About Privacy?
If you have any questions about this privacy policy or your personal information, please contact our 24/7 support team — we are always ready to help in Bengali.
Contact Us via Live Chat